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Delivery Policy

AbBaltis’ products are only available for IVD research purposes.

AbBaltis only ships to registered businesses, organisations and institutions. We
are unable to supply products to private individuals.

Products purchased through this site are for use solely by the company
purchasing and are not for resale.

Currently, we ship to UK, EU, Switzerland, Norway, USA, Canada, Japan, South
Korea, China, Hong Kong, Taiwan, Malaysia, Argentina, Australia and New
Zealand. If your country is not listed, please contact us to see if we can ship to
you.

Shipping will be made in accordance with AbBaltis’ standard procedures and will
be sent by a carrier selected by AbBaltis, unless specifically agreed with the
Customer at the time the order is placed.

Delivery times are approximate and AbBaltis will not be held accountable for any
delays once the product is shipped, such a customs.

All Products sold by AbBaltis are Ex Works (EXW) per Incoterms 2010.

Confirmation of your order will be sent via email.

If you have any questions relating to your order, please contact us quoting your
order reference.

All complaints must be reported within 14 days in writing to info@abbaltis.com.

Returns Policy

AbBaltis (at our sole discretion) may accept the return of any of our Products
ordered incorrectly, subject to a 25% restocking charge, plus any shipping,
handling and packaging costs.

AbBaltis are unable to accept returns on products ordered incorrectly which
have been custom made or collected.

In the event of an incorrect Product being delivered, it is the responsibility of the
Customer to contact AbBaltis immediately and store all Products at -20C in its
original packaging and await further instruction from us. The customer must not
attempt to return the delivery to us until authorisation has been received.

At this time AbBaltis does not permit the return of, or offer refunds on,
incorrectly ordered products shipped to China, Japan and South Korea.

Any issues with your order that the customer feels warrants a return and a
refund should be reported within 14 days in writing to info@abbaltis.com.